If the airlines are getting worse, why would complaints fall?  Are we just getting used to it?  How does your favorite airline rank and why?  Here's the whole list, with the ranking for 2012 in parentheses:

1. Virgin America (1)

2. JetBlue (2)

3. Hawaiian (5)

4. Delta (4)

5. Alaska (6)

6. Endeavor (new to the rankings this year; formerly Pinnacle)

7. US Airways (9)

8. Southwest (8)

9. American (10)

10. AirTran (3)

11. Frontier (7)

12. United (14)

13. ExpressJet (13)

14. SkyWest (12)

15. American Eagle (11)